Return & Refund Policy

At Toolpenta, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures for returns, refunds, damaged items, incorrect products, and order issues.

By placing an order through toolpenta.com, you agree to the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be unused and in its original condition
• Be free from damage caused after delivery
• Include original packaging, accessories, manuals, and components where applicable
• Have no signs of installation, modification, misuse, or excessive handling

We may request photos or other information to confirm the condition of the item before processing a return request.

3. How to Request a Return

To request a return, contact us at:

Email: service@toolpenta.com

Please provide:

• Your order number
• The product you wish to return
• The reason for the return
• Clear photos of the product where relevant
• Photos of the packaging if the item arrived damaged

Our customer service team will review your request and provide the applicable return instructions.

4. Damaged or Defective Products

If your product arrives damaged or appears defective, please contact us as soon as possible after delivery.

Please include clear photos showing:

• The damaged or defective area
• The complete product
• The outer and inner packaging where relevant

After reviewing the information, we may offer an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances.

5. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us at service@toolpenta.com.

Please provide your order number and clear photos of the items received.

Some orders may arrive in multiple shipments, so we may first confirm whether another package is still in transit.

6. Change-of-Mind Returns

Eligible products may be returned within the 30-day return period if you simply change your mind.

For change-of-mind returns:

• The product must meet our return eligibility requirements
• The customer is generally responsible for return shipping costs
• Original shipping charges are generally non-refundable unless required by applicable law

7. Return Shipping Costs

If the return is caused by an error on our side, such as:

• A damaged product
• A defective product
• An incorrect item
• An item materially different from the order

Toolpenta will review the situation and determine the appropriate handling of reasonable return shipping costs.

For returns due to personal preference, incorrect size selection, change of mind, or other reasons not caused by Toolpenta, return shipping costs are generally the customer's responsibility.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, installed, assembled, altered, or damaged after delivery
• Products missing original components or accessories
• Items returned outside the applicable return period
• Personalized or customized products, where applicable
• Clearance or final-sale items clearly identified as non-returnable before purchase
• Items that cannot be returned for hygiene or safety reasons once opened or used, where applicable

Any statutory rights available under applicable consumer law remain unaffected.

9. Furniture and Large Items

For furniture and larger home products, please carefully review product measurements before ordering.

Customers should consider:

• Room dimensions
• Doorway width
• Stairways
• Hallways
• Elevator dimensions
• Installation space

Returns resulting from incorrect measurement or unsuitable space may be treated as change-of-mind returns.

10. Return Inspection

Returned products may be inspected after they are received.

We will review whether the returned item meets the requirements of this policy.

If a returned product shows signs of use, damage, missing components, modification, or other conditions that affect its eligibility, the refund may be reduced or declined where permitted by applicable law.

11. Refunds

Once an eligible return has been received and approved, we will process the refund to the original payment method used for the purchase.

Refund processing by Toolpenta will generally be completed within 3–5 business days after approval.

After the refund is issued, your bank, card issuer, or payment provider may require an additional 5–10 business days for the funds to appear in your account.

Actual processing times may vary depending on the payment provider.

12. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns.

If the return results from a verified damaged, defective, or incorrect product, applicable shipping charges will be reviewed as part of the resolution.

13. Refunds for Canceled Orders

If an order is successfully canceled before shipment and payment has already been collected, the eligible amount will be refunded to the original payment method.

If the order has already entered processing or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.

14. Late or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received the funds:

1. Check your bank or card account again.
2. Contact your card issuer or payment provider.
3. Allow sufficient time for the payment provider to process the refund.

If the expected processing period has passed, contact us at service@toolpenta.com and provide your order number.

15. Exchanges

We do not guarantee direct exchanges for all products.

Where appropriate, we may recommend returning the eligible product for a refund and placing a new order for the preferred item.

If you received a damaged or incorrect item, please contact customer service so we can review the most appropriate solution.

16. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.

The latest version published on toolpenta.com will apply from its effective date.

17. Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact us:

Email:
service@toolpenta.com

Phone:
(+1) 413 776 2248

Company Name:
Foshan Yadayu Trading Co., Ltd.

Registered Address:
Room 102-3, No. 29, Hexi Yingchong Intersection, Suiyan Road, Yanbu, Dali Town, Nanhai District, Foshan, Guangdong, China

Website:
toolpenta.com