Shipping Policy

Thank you for shopping with Toolpenta. This Shipping Policy explains how orders placed through toolpenta.com are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Business days do not include weekends or public holidays.

During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive available tracking information by email.

2. Shipping Destinations

Toolpenta ships to supported countries and regions where delivery services are available.

Shipping availability depends on:

  • Destination country or region
  • Product type
  • Package size and weight
  • Carrier availability
  • Local shipping restrictions

If we are unable to ship an order to the address provided, we will contact you and arrange an appropriate solution.

3. Shipping Costs

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary depending on:

  • Delivery destination
  • Product size and weight
  • Shipping method
  • Carrier requirements

The total shipping charge, where applicable, will be included in your order total before you confirm payment.

4. Estimated Delivery Time

Delivery times vary depending on the destination, carrier, customs procedures, and local delivery conditions.

The estimated delivery period shown during checkout, in your shipping confirmation, or through tracking information is provided for reference only.

Estimated delivery time begins after the order has been processed and dispatched.

Please note that processing time and transit time are separate.

5. Tracking Information

When tracking is available, you will receive a tracking number after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the tracking number is issued.

If your tracking information has not updated for an extended period, please contact us at service@toolpenta.com with your order number.

6. Multiple Shipments

Some orders may be shipped in more than one package.

This may occur when:

  • Products are stored or processed separately
  • Items have different shipping requirements
  • Large products require separate packaging

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

7. Delivery Delays

Although we work to ensure orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Carrier delays
  • Customs inspections
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • High seasonal shipping volumes
  • Local delivery interruptions
  • Incorrect or incomplete delivery information

Estimated delivery dates are not guaranteed arrival dates.

If your shipment appears to be experiencing an unusual delay, please contact our customer service team.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

  • Recipient name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State or province
  • Postal code
  • Country or region
  • Contact phone number

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

9. Failed Delivery or Returned Packages

A package may be returned or delivery may fail because of:

  • Incorrect or incomplete address information
  • Repeated unsuccessful delivery attempts
  • Failure to collect the package
  • Recipient refusal
  • Local carrier restrictions

If a package is returned to the sender, please contact us so we can review the situation and advise you on the available options.

Additional shipping costs may apply where the failed delivery resulted from incorrect customer-provided information, where permitted by applicable law.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at service@toolpenta.com.

Please provide:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the outer packaging
  • Photos of any visible shipping damage
  • A brief description of the issue

We will review the information and provide assistance in accordance with our Return & Refund Policy.

11. Missing or Lost Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first:

  1. Check around the delivery location.
  2. Ask household members or neighbors if they accepted the package.
  3. Contact the carrier using the tracking information provided.

If you are still unable to locate the shipment, contact us at service@toolpenta.com so we can assist with reviewing the delivery information.

12. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.

Where these charges are not collected during checkout, they may be assessed separately by customs authorities or the carrier.

Customers are responsible for applicable import charges unless otherwise stated during checkout or required by applicable law.

Customs clearance may also affect delivery time.

13. Large or Oversized Products

Certain furniture, lighting, or other large home products may require special handling or separate shipment.

Delivery times and shipping costs for oversized products may differ from standard parcels.

Where applicable, additional shipping information will be displayed on the product page, during checkout, or communicated to you before shipment.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist where possible, but once an order has entered processing or has been transferred to the carrier, changes or cancellations may no longer be possible.

Please refer to our Return & Refund Policy if the order has already been shipped.

15. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Email:
service@toolpenta.com

Phone:
(+1) 413 776 2248

Company Name:
Foshan Yadayu Trading Co., Ltd.

Registered Address:
Room 102-3, No. 29, Hexi Yingchong Intersection, Suiyan Road, Yanbu, Dali Town, Nanhai District, Foshan, Guangdong, China

Website:
toolpenta.com