Terms of Service
Welcome to Toolpenta. These Terms of Service govern your use of toolpenta.com and any purchases made through our website.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services.
1. General Information
Toolpenta is an online home and lifestyle store offering furniture, lighting, tableware, bathroom products, cleaning essentials, and related home goods.
This website is operated by:
Company Name: Foshan Yadayu Trading Co., Ltd.
Registered Address: Room 102-3, No. 29, Hexi Yingchong Intersection, Suiyan Road, Yanbu, Dali Town, Nanhai District, Foshan, Guangdong, China
Email: service@toolpenta.com
Phone: (+1) 413 776 2248
2. Use of Our Website
You may use this website only for lawful purposes.
You agree not to:
- Use the website for fraudulent or unlawful activities
- Provide false account, billing, or payment information
- Attempt to interfere with the security or operation of the website
- Introduce viruses, malware, or harmful code
- Copy or commercially reproduce website content without authorization
We reserve the right to restrict access where misuse or fraudulent activity is reasonably suspected.
3. Product Information
We aim to provide accurate product descriptions, images, dimensions, prices, and other information.
However, slight differences may occur due to screen settings, photography, lighting, manufacturing tolerances, materials, or manual measurements.
For furniture and larger home products, customers should carefully review product dimensions and specifications before ordering.
4. Prices and Availability
All prices are displayed on the website in the applicable currency.
Prices and product availability may change without prior notice.
Products are subject to availability, and adding an item to your cart does not guarantee that it will remain available.
If a product becomes unavailable after an order has been placed, we will contact you and arrange an appropriate refund for the unavailable item.
5. Orders
After placing an order, you may receive an order confirmation by email.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorized
- Order information is incomplete or incorrect
- Fraudulent activity is suspected
- An obvious pricing or product information error has occurred
If we cancel an order after payment has been received, the eligible amount will be refunded to the original payment method.
6. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at service@toolpenta.com.
We will try to assist where possible, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
7. Payments
Available payment methods are displayed during checkout.
By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
Payments may be processed by third-party payment service providers.
For more information, please review our Payment Policy.
8. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Estimated delivery times are provided for reference and are not guaranteed delivery dates.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays, or local delivery disruptions.
Customers are responsible for providing a complete and accurate shipping address.
9. Returns and Refunds
Eligible returns and refunds are handled according to our Return & Refund Policy.
Return eligibility may depend on the condition of the product, the reason for return, and the time elapsed since delivery.
Approved refunds are generally issued to the original payment method.
10. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us promptly at service@toolpenta.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
We will review the information and provide appropriate assistance.
11. Product Use and Installation
Customers should follow any instructions, warnings, assembly guides, or care information supplied with a product.
Certain products, including some lighting fixtures, may require installation by a qualified professional.
Toolpenta is not responsible for damage caused by improper installation, modification, misuse, or failure to follow provided instructions, except where liability cannot legally be excluded.
12. Intellectual Property
All website content, including text, logos, graphics, images, layouts, and other materials, is owned by or licensed to Toolpenta unless otherwise stated.
You may not copy, reproduce, distribute, modify, or commercially use website content without prior authorization.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We may work with third-party service providers for payment processing, website hosting, shipping, analytics, customer support, fraud prevention, and other services necessary to operate our business.
14. Limitation of Liability
To the extent permitted by applicable law, Toolpenta will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms limits any consumer rights or other legal protections that cannot lawfully be excluded.
15. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of the People's Republic of China.
Subject to any mandatory consumer protection or jurisdictional rights applicable to the customer, disputes that cannot be resolved through mutual consultation shall be submitted to the competent courts in Nanhai District, Foshan City, Guangdong Province, People's Republic of China.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version published on toolpenta.com will apply from the date it becomes effective.
17. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: service@toolpenta.com
Phone: (+1) 413 776 2248
Company Name:
Foshan Yadayu Trading Co., Ltd.
Registered Address:
Room 102-3, No. 29, Hexi Yingchong Intersection, Suiyan Road, Yanbu, Dali Town, Nanhai District, Foshan, Guangdong, China
